Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Instant Interview (the “Service”), a browser-based AI voice interview practice service at instantinterview.app. By creating an account or using the Service, you agree to these Terms.

Nothing in these Terms takes away rights you have as a consumer under the law of the country where you live.

You must be able to form a binding contract to use the Service. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You are responsible for keeping your account secure and for the activity that happens under it. Keep the information on your account accurate and up to date.

• Do not use the Service for unlawful, harmful or abusive activities.
• Do not attempt to reverse engineer, disrupt or overload the Service.
• Do not upload or transmit content that infringes others’ rights.
• Do not share your account or resell access to the Service.

One credit pays for one minute of live interview time. Time used is rounded up to the next minute. New accounts receive 10 free credits, with no payment card required.

Credits have no cash value, cannot be transferred to another account and can only be used for the Service. You need enough credits to start a session. Your account, history and existing reports remain available if your balance reaches zero.

A credit pack is a one-time purchase that adds credits to your account. There is no renewal. Credits bought in a pack do not expire while your account is open.

Packs add practice time only. Features described on the pricing page as subscriber features, such as saved recordings, need a subscription.

A subscription adds a credit allowance to your account for each month of the plan and gives you the subscriber features shown on the pricing page while the plan is active. Monthly plans are charged each month. Annual plans are charged once a year in advance, and the allowance is added month by month.

Subscriptions renew automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. If we change the price of your plan, we will tell you by email before the change applies to your next renewal, so that you can cancel first.

Credits you have not used are not removed when a new allowance is added: they roll over and stay on your account.

You can cancel renewal at any time from the billing portal on the Credits page. Cancelling stops future charges. Your subscriber features continue until the end of the period you have paid for, and credits already on your account stay there afterwards.

Some subscriber features have their own limits, which are shown on the pricing page.

Where it is offered, the pass gives you unlimited live practice for 48 consecutive hours. It starts when your payment completes and cannot be paused, extended or moved to a later date. It is a one-time purchase and does not renew. Credits on your account are not used while a pass is active.

Prices are shown on the pricing page in pounds sterling or US dollars, depending on where you are. Payments are taken by Stripe. We do not see or store your card details.

If you are a consumer in the UK, you have a legal right to cancel a purchase within 14 days of making it, without giving a reason. To cancel, email us with your account email and the approximate date of the purchase. We refund to the original payment method within 14 days of your request.

The Service is available as soon as you pay. If you use credits from the purchase, or a pass or subscription has started, within those 14 days, you are asking us to begin the Service straight away. We may then reduce your refund by the value of what you have used: the credits spent, or the share of the pass or subscription period that has passed. A pass that has run its full course has been supplied in full and is not refundable.

After 14 days, purchases are not refundable unless the Service was not as described or was not provided with reasonable care and skill, or we agree otherwise. We consider other requests case by case.

The interviewer, scores and written feedback are produced by AI models from third-party providers, which are described in the Privacy Policy. Feedback is automated guidance for practice. It can be wrong, and it is not professional careers, legal or recruitment advice. We do not promise that using the Service will lead to a job offer or any other outcome.

You keep the rights to the content you provide, including your voice, your answers, your CV and your saved questions. You give us permission to process it in order to provide the Service, for example to produce transcripts and feedback. The Privacy Policy explains how your personal data is handled.

The Service, including its design and software, is owned by us or our licensors. You receive a limited, non-exclusive, non-transferable licence to use the Service as these Terms allow.

We provide the Service with reasonable care and skill. It depends on your browser, microphone and internet connection and on third-party providers, so we cannot promise that it will always be available or free of faults. We may change or withdraw features. If a change means you lose something you have paid for and not yet used, you can ask us for a refund of that part.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.

Otherwise, we are responsible for loss or damage that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss caused by events outside our reasonable control, or for business losses such as lost profit or lost opportunity. The Service is for personal interview practice.

You can stop using the Service at any time and delete your account from your Profile. Deleting your account removes any credits left on it.

We may suspend or close an account that breaks these Terms or puts the Service or other users at risk. If we close your account for any other reason, we will refund credits you have paid for and not used.

We may update these Terms, for example when the Service or the law changes. The date at the top shows the latest version. If a change materially affects a subscription or credits you have already bought, we will tell you by email before it takes effect.

These Terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.

Questions about these Terms, cancellations and refund requests can be sent to support@instantinterview.app.