Question 1
A customer calls you over and says their steak is overcooked. They are visibly annoyed and their dining companions look uncomfortable. What do you do? A Tell them you will let the kitchen know and walk away, as that is the quickest way to get the replacement process started without keeping the customer waiting for a lengthy conversation at the tableB Apologise sincerely, offer to replace the dish immediately, check if there is anything else you can do for the table, and inform the kitchen so they can prioritise the replacementC Explain that the steak was cooked to the exact specification they ordered, and politely suggest that if they prefer a different level of doneness next time they should specify it clearly when placing their orderD Offer them a discount on the bill and suggest they continue eating while they wait
